Technical Support Shift Engineer

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October 16, 2018 - 1 min read

Technical Support Shift Engineer

Location: Islamabad
Reports to: Senior QA Engineer
Experience: 0-1 Years
No of Positions: 2

The right fit:

We are looking for exceptional Technical support engineers to work with our products development team to provide technical support. The ideal candidate should have a sound knowledge of the computer system with a keen eye for detail and a strong customer focus. You will be required to work in multiple shifts to provide technical support to the clients in Eastern and Pacific region with a strong follow up with the technical team to deliver excellent services to the clients.

Everyday tasks:

  • Working with customers/employees to identify problems and advising on the solution.
  • Logging and keeping records of customer queries regarding our solution.
  • Analyzing the internal logs so you can spot any anomalies and underlying problems.
  • Updating self-help documents so customers can try to fix problems themselves.

Qualifications and competencies:

  • Bachelors in Computer Science, Software Engineering, Electrical Engineering or IT.
  • Strong troubleshooting, diagnosing skills to help the clients with technical issues.
  • Sound knowledge of computer systems, mobiles, and other techs.
  • Strong customer focus and technical knowledge of the company products or services.
  • Strong communication skills, both written and verbal to interact professionally with international clients.

Please send a copy of your resume with the job title on the subject line at hr@visionx.io.

Tags

  • support

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