Customer Onboarding Manager

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January 25, 2019 - 3 min read

Customer Onboarding Manager

Location: Islamabad, Pakistan
Work with and Work for: VisionX Pakistan/US Teams and Global Clients
No. of Positions: 01
Reports to: Product Lead, Strategy & Success

What You Need to Know

VisionX is a mindset obsessed with client success. Acting as a strategic innovation partner, we help our clients build custom digital products and solutions backed by emerging technologies stack to (a) achieve fast track business growth, (b) gain competitive advantage, (c) constantly innovate to stay relevant, and (d) accelerate product development and feature delivery for their end customers.

We hire the best, invest in them, push them outside their comfort zone to help realize their real potential to serve our clients, our company, and most importantly understand life to value each moment and person they interact. Joining us might be easy but staying at VisionX is harder. If you are up for challenges, read below and shoot us a note. We wish others all the best!

We are headquartered in New York City with our teams geographically located and our delivery powerhouse in Islamabad.

Goal

Develop and maintaining trusted relationships with the clients by delivering massive value.

Our Ideal Candidate

As a Customer Onboarding Manager, you will own the critical early phase of the customer lifecycle, onboarding PackageX’s new clients, and working with Customer Onboarding Associates to deliver great results. You will be responsible for rapidly understanding each client’s business requirements and driving them to realize a fast time-to-value from their investment in PackageX as efficiently as possible.

Profile Attributes Proactive, high energy, team development, collaboration, positive attitude towards work and life, take and implement feedback, creative problem-solving skills, customer obsession, love & live Innovation, startup mindset, strive for excellence.

Day-to-Day Tasks & Activities

Your responsibilities will include:

  • Will act as the primary point of contact for the projects undertaken. Lead on-boarding process which will not be limited to training, execution, orientation or closing.
  • Understand customer concerns and diagnose new business opportunities by analyzing needs.
  • Collaborate with Internal colleagues and management to cultivate new ideas for technical improvement and development efforts.
  • Report and validate with internal stakeholders for client-submitted defects.
  • Lead conference calls and in person meetings.
  • Form a project schedule and invariably track progress.
  • Find continuous improvement opportunities within existing processes.
  • Maintain quality and consistency of the ongoing process.

Qualifications and Competencies

  • 3-4 years of Customer experience.
  • Degree in Mass-Communication /Masters in English/ Social Sciences.
  • Proven-track record in Customer Support (especially with customer service orientation) who is ingenious and affluent in English.
  • The candidate should be driven, responsible and proactive.
  • Creative in responding to various types of customer personalities with emotional intelligence and genuine care.
  • Strong attention to details and metrics-oriented.
  • Passion for People and Technology
  • Proficient in Computer Skills.
  • Ability to build rapport and learn new software programs quickly.
  • Strong organizational and multi-tasking skills.

What We Offer

  • Attractive compensation package.
  • Medical for dependents.
  • Annual bonus.
  • Work directly with the client teams.

Why Choose Us

We live and breathe cutting-edge technology. We operate within the technology startups and Fortune 500/1000 ecosystem. We believe in delivering client value through our work. We build products that are not good or great but outstanding. We help build your startup if you are an aspiring entrepreneur. Our global network of industry experts and mentors helps shape our growth and future. Our leadership team has extensive technology, retail and consulting experience with world-renowned brands. We have got all it takes to build an enterprise of the future.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Females and overseas nationals/dual-nationals looking to move back are encouraged to apply.

Write to us at hr@visionx.io.

Tags

  • Careers
  • Onboarding
  • Support

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