Customer Support Specialist

Full Time | Islamabad,PK | Technology

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VisionX is a digital product company and a mindset obsessed with customer success. Acting as a strategic innovation partner, we help our clients (a) think through their digital and innovation roadmap, (b) build tailored digital products and solutions powered by emerging technologies stack, and (c) develop our Software-as-a-Service (SaaS) solutions. 
Our customers are world-leading brands and enterprises, including Fortune 500 and strategic startups. VisionX products and SaaS solutions continue to help its customer (a) achieve fast track business growth, (b) gain competitive advantage, (c) constantly innovate to stay relevant, and (d) accelerate product development and feature delivery for their end customers.
PackageX is an AI-powered SaaS product of VisionX (now a standalone entity) that enables the future of delivery management for residential and commercial buildings – mail, packages, and inventory. Our product is deployed in 30 countries and 118 cities.

As a Customer Support Specialist, you will be working with the Customer Support team, focusing specifically on day-to-day and complex customer queries. In addition to this, you will also:

  • Timely respond to queries
  • Identify customer needs and gaps
  • Analyze customer pain points
  • Analyze and report product malfunctions 
  • Update internal database with customer queries and their resolution 
  • Inform customers about new features and functionalities 
  • Assist in training junior Customer Support Specialist 
  • Create training material for client
  • Interact with teams to expedite query resolution 
  • Good communication and writing skills
  • Ability to work rotatory shifts as per company’s requirement 
  • Ability to build good customer relations. 
  • Ability to quickly grasp the workings of our product
  • Good at PowerPoint and Microsoft Excel
Our Values:
Our values are the foundation of our X-Culture. To be successful in your day to day tasks we believe in customer centricity, excellence in what we do, taking ownership, bringing spark & innovation, and teamwork.

Why Choose Us
We live and breathe cutting-edge technology. We operate within the technology startups and Fortune 500/1000 ecosystem. We believe in delivering client value through our work. We build products that are not good or great but outstanding. We help build your startup if you are an aspiring entrepreneur. Our global network of industry experts and mentors helps shape our growth and future. Our leadership team has extensive technology, retail and consulting experience with world-renowned brands. We have got all it takes to build an enterprise of the future.
You deliver! We will make your stay and journey with us worthwhile.
We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.