Utilities/Energy
React Native, Live Chat, Virtual Office Services
The customer is a major electricity service provider in KSA.
The client faced challenges with separate iOS and Android apps that were difficult to manage and update. A single cross-platform app was required to improve usability and customer engagement while optimizing operational procedures.
VisionX provided the customer with React native app development services, creating a single codebase for iOS and Android platforms. The app was upgraded with a new and improved design, integrating several features to boost user engagement and improve overall usability.
By implementing React Native, VisionX created a single codebase that worked well across iOS and Android platforms. This guaranteed consistent user experiences while significantly reducing maintenance efforts.
The app's design was updated and improved, easing usability and simplifying navigation. The goal of this redesign was to improve the app's usability and reach to users.
The application included live chat and virtual office services, providing users with immediate assistance and support. This feature improved the user experience by guaranteeing that users could quickly and easily address their problems.
The app provided a range of services, including account management, bill payments, and service requests. Users can conveniently track their usage consumption. This convenience made it an essential tool for efficiently managing electricity services.
The new mobile app substantially improved customer engagement, usability, and operational efficiency.
App Downloads
Increase in Revenue
The client stated that the increase in app usage is due to improved functionalities and widespread adoption of the mobile app for both iOS and Android platforms, which made it easier for users to interact with the company’s services, leading to higher engagement and timely payments.
| Metric | Before Implementation | After Implementation |
| Separate Apps for iOS/Android | Yes | No |
| Customer Support | Limited | Live Chat, Virtual Office |
| User Engagement | Moderate | High |
| Application Downloads | Low | 1 Million+ |
| Revenue | $803 million | $853 million |
The new mobile application developed by VisionX proved to be a transformative solution for the electricity service provider, enhancing user experience, increasing customer engagement, and driving significant revenue growth.
