Industries · Energy, Power & Industrials
The AI operating layer that connects your systems, teams and decisions, purpose-built for utilities as UtilX.
Explore UtilX
Critical operations still run across disconnected systems, teams and decisions. The intelligence that connects them lives in documents, emails and manual steps. The gap isn't the systems, it's the layer between what they hold and what gets done.
Use cases
Search and synthesise knowledge across ERP, EAM, GIS and CIS; analyse operations across systems; surface issues before they escalate.
Connects ERP, EAM, GIS and CIS · cloud or on-prem
Impact: answers pulled from every system in seconds; no manual digging
Step-by-step procedures on site, asset history and specs on demand, findings captured by voice or photo, safety checks built in, work orders closed without a second trip.
Mobile, voice and photo capture · works offline in the field
Impact: work orders closed on the first visit; no second trip
Drones, cameras and sensors read lines, poles, transformers and meters, flagging corrosion, hotspots and encroachment before failure.
Drones, cameras and sensors · runs at the edge, on-device
Impact: faults found before failure; no manual line patrols
Conversational AI handles billing, service and outage-status calls; safety-critical intents (gas leak, downed line) escalate instantly, never queued.
Voice and text across billing, service and outages · cloud or on-prem
Impact: high-volume calls deflected; safety intents escalated instantly
Regulatory filings (SAIDI/SAIFI), incident reports and field paperwork assembled and validated from operational data, audit-ready.
SAIDI/SAIFI filings, incident reports, field paperwork · NERC CIP-ready
Impact: filings drafted from operational data; audit-ready
Proof
AI complaint classification and routing across the service network, validated in a national pilot.
Classification model sorts complaints into service categories; priority scoring aligned to SLA tiers; routing to the right internal teams.
Text · classification / routingOutcomes
Offerings
