How Co-Managed IT Strengthens Your Internal Team?

Co-Managed IT

Maintaining IT infrastructure is crucial for any organization’s success. Yet, many companies face the continuous challenge of managing IT services effectively. 

Despite having dedicated internal IT teams, businesses frequently face difficulties that go beyond the mere need for transformative technology. These challenges include constant system maintenance, cybersecurity, complex IT issues, and high cost. 

Such demands can divide internal teams’ attention, leading to inefficiencies and potential vulnerabilities. This is where co-managed IT services come into play. 

Businesses can enhance their IT capabilities and concentrate on their core business operations while maintaining the security and caliber of their IT infrastructure by collaborating with an outside IT service provider.

What are Co-Managed IT Services?

Co-managed IT is a collaborative approach to manage IT infrastructure in which an in-house organization has an equal partnership with an outsourced service provider. In the association, businesses typically source the right mix between outsourced and in-house IT competencies needed for optimizing infrastructure. This is the opposite of complete IT outsourcing services, where an outsider takes over everything about information technology. 

Co-managed IT allows businesses to control some IT functions while outsourcing others to a third-party provider. This allows flexibility in selecting an organization that suits their unique needs and objectives, so they get support without losing control.

Key Benefits of Co-Managed IT for Internal Teams

1. Strengthen Internal Team Capabilities

The most valuable benefit of co-managed IT is the enhancement of internal team capabilities. Collaboration with experienced IT service providers grants businesses access to niche skills and knowledge beyond the in-house capacity. They create constant learning and development avenues for the internal teams to keep them ahead of technological advancements and best practices. 

For instance, a co-managed IT provider offers specific capabilities related to cybersecurity, cloud computing, and network management that would not be within the scope of the internal team. This infusion of knowledge leads to better performance, faster problem resolution, and more innovative solutions.

2. Cost-efficiency and Budget Management

There are cases of considerable savings and better budget handling with co-managed IT. In most instances, outsourcing any part of an in-house IT department reduces the costs of hiring, training, and retaining more workers. Moreover, co-managed IT service companies usually operate under flexible pricing models; hence, an organization can scale services upwards and downwards as needed, given budgetary restrictions. 

This helps businesses invest just the right amounts in different resources, enabling them to invest in the initiatives that form the key to growth and profitability. Besides, it makes planning and managing an organization’s budget easier because co-managed IT services provide predictable costs.

3. Improved Focus on Core Business Functions

Another critical benefit of co-managed IT is that the internal team can be relieved of routine IT tasks, which then allows them to focus on core business functions. By running the day-to-day IT operations, the co-managed IT provider would further enable the internal team to work on strategic projects that boost innovation and business growth. 

For example, rather than the internal team solving a network problem or supporting all sorts of software updates, it should instead develop new applications, better the customer experience, or improve business processes. This strategic alignment will, therefore, ensure that efforts by IT contribute directly towards the goals and objectives of an organization.

How Co-Managed IT Works?

Co-managed IT means collaboration in managing an organization’s IT infrastructure. It is the internal IT staff working with an outside IT service provider to share duties and resources. This partnership is a platform where businesses can leverage their internal team and their outsourced one to create a more effective and efficient IT environment. Here is how it works:

  1. Assessment and Planning: In the initial phase, a deep assessment is carried out on the running IT of the company and the needs associated with it. For this, the internal team consults with the external provider, pinning the areas where extra support is needed and developing a strategic plan to meet the need.
  2. Definition of Role and Responsibility: The definition of roles and responsibilities is communicated between the internal party and the external provider, so the expectations from each other become clear—both what will be done and who will do what. For this, it is necessary to understand what functions are to be done in-house and which functions are to be outsourced.
  3. Implementation and Integration: After the plan, the external provider and the internal team work on the changes. This may involve hardware and software updates, upgrading network security, or implementing new technology.
  4. Continuous Support and Partnership: Co-managed IT is not a single-point solution; this is a running partnership between the internal team and the external provider. There arises a requirement for a set of consistent meetings and continual consultations to ensure the internal IT environment stays orderly and productive at all times.
  5. Monitoring and Optimization: An ongoing monitoring and optimization of the IT infrastructure should be maintained for good performance. By helping to monitor and detect eventual problems, the external provider can ensure the implementation of improvements and keep the IT environment running smoothly.

Examples of Tasks and Responsibilities

Tasks and responsibilities in a co-managed IT arrangement can be assigned per the company’s particular needs. Here are some instances of how sharing tasks could be done:

  • Shared Responsibilities: Network monitoring and maintenance, cybersecurity measures, and IT support services.
  • Exclusive Tasks: The co-managed IT provider handles infrastructure management, disaster recovery, and specialized support, while the internal team concentrates on strategic IT projects and business-specific applications.

This collaborative approach effectively manages all aspects of the IT infrastructure while allowing the internal team to focus on high-value activities.

How to Choose the Right Co-Managed IT Provider?

Choosing the appropriate co-managed IT Services provider is essential to this cooperative approach’s success. When selecting a partner, take into account the following factors:

  • Expertise and Experience: Seek suppliers with experience in the fields that match the company’s requirements and a track record of success.
  • Range of Services Offered: Make sure the supplier provides all the services you need to meet your IT needs.
  • Customer Reviews and Testimonials: Examine customer reviews to determine the service provider’s dependability, responsiveness, and general effectiveness.

By thoroughly investigating possible providers, businesses can select a co-managed IT partner that improves their internal team and promotes long-term success.

Implementation Tips for Co-Managed IT

Careful planning and execution are necessary to successfully implement co-managed IT, guaranteeing an effortless transition and effective integration with internal teams. The following advice can help guarantee a smooth implementation:

  1. Assess Your IT Needs: Examine your existing IT infrastructure in detail and determine which areas require outside assistance.
  2. Define Roles and Responsibilities: To avoid duplication and maintain accountability, clearly define the roles and duties of the co-managed IT provider and the internal team.
  3. Establish Communication Channels: Collaboration and efficient communication will be facilitated by regular meetings and reporting systems.
  4. Develop a Transition Plan: Create a detailed plan, including timelines and milestones, for transitioning tasks to the co-managed IT provider.
  5. Monitor and Evaluate Performance: Continuously monitor the performance and make adjustments as needed to ensure optimal results.

By following these best practices, businesses can successfully implement co-managed IT and achieve the desired benefits.


Co-managed IT is a powerful option for companies trying to improve overall IT performance and solidify their internal IT teams. Through the utilization of a co-managed IT provider’s skills and abilities, companies can attain cost-effectiveness, increased concentration on essential tasks, and better teamwork. Co-managed IT can offer the assistance and adaptability you require to be successful, whether your goal is to drive strategic initiatives or solve particular IT challenges.

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